PRIVACY & SAFETY

Privacy policy

 

 

The Austen Tea company knows that your privacy is important. As such we will never release your personal information to any third party company for any mailing or marketing purposes when you make a purchase on our website, or sign-up for Austen Tea Co. marketing and promotional info.

 

We will automatically unsubscribe you from all marketing communication if we haven’t seen any engagement from you for 12 months. You can unsubscribe from our mailing list by clicking the unsubscribe link in any of our marketing emails, or you can send us an email at info@austenteaco.com and we'll get your unsubscribe request processed straightaway.

 

When you shop on our website we will store information relevant to your purchase. This allows us to send your order, contact you about your order, if your order is lost, out of stock, or a payment hasn’t cleared. We  pass your payment information onto our processing partners PayPal. Who securely process this in compliance with all applicable data protection and consumer legislation.  

We only use affirmative opt-in options. If you agree to receive marketing, your preferences contact preferences are set to no by default.

You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by emailing. You can amend your personal account details by visiting the ‘your account’ page on the website.

You have a right to be forgotten and as such we’re able to remove all of your personal information from our records. We can’t remove your orders, items purchased and values as we require these for historical accounting, but your personal affiliation with these orders will be anonymised and all of your personal information would no longer be held by us.

WHOLESALE INQUIRIES

Austen Tea Co offers excellent quality, ethically source and blended wholesale tea. We supply to

 

Hoteliers,

Cafe and restaurant

Tea Merchants, and stores

Schools and Universities

 

Our world class tea has been sourced from India, China, Japan and Sri Lanka to provide you with an indulgently refreshing tea.

 

Through us you will recieve

 

  • A dedicated liason offering continued customer care

  • Preparation and storage instruction - provided at your chosen location

  • A sommelier course dedicated to equipping your team with an enhanced grasp of tea and its origins*

  • Branded serving equipment*

Please note that sommelier training and the provision of serving equipment is dependant on order volume

If you wish to discuss please contact us on simon@austenteaco.com

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Tea Store   Tea Bar   Social Enterprise